Senior UX Researcher
TOOLS
- Optimal Workshop
- Google Analytics
- Google Forms
- Miro board
- Adobe XD
- MS Office
- WordPress
- Adobe Photoshop
- Adobe Illustrator
- Adobe Premiere Pro
EXPERTISE
- Usability Testing
- Research Planning
- Field Research
- Trend Research
- Ethnography
- Design Strategy
- Data Visualisation
My Work Experience
UX247 Ltd, UK
Senior UX Researcher
June 2022 – April 2023
- Led projects and engagements with large clients located around the world, such as Shopify, eBay, NatWest Bank and VM-O2 Telecom
- Used methodologies that span from in-depth user interviews to card-sorting, to usability evaluations
- Completed UX research projects for clients in the FinTech, E-commerce, Telecommunication, and Banking sectors
- Conducted research studies remotely with participants based in India and the UK
Ethnity UX Research Company
Senior UX Researcher
December 2018 – May 2022
- Managed the day-to-day activities of the UX agency that provides UX research services to clients from India and abroad
- Led a group of consultants in planning, executing and presenting research projects
- Partnered with key client stakeholders, understood their organizational goals and enabled success through UX research
Hureo UX Research Company
UX Research Consultant
May 2019 – September 2019
- Managed the day-to-day activities of the UX agency that provides UX research services to clients from India and abroad
- Led a group of consultants in planning, executing and presenting research projects
- Partnered with key client stakeholders, understood their organizational goals and enabled success through UX research
Samsung Electronics
UX Design Trainee
JUNE 2018 – NOVEMBER 2018
- Worked at Samsung Design Delhi in the mobile-phone team
- Worked on multiple research and design projects that involved generating ideas, wire-framing of apps and conducting user interviews and usability tests
- Worked in the research and design processes for the Samsung apps such as the Samsung Mall E-commerce app, Galaxy Apps Store, etc.
IndiaMART InterMESH Limited
UX Design Trainee
December 2017 – April 2018
- Worked in the IndiaMART’s design team for redesigning the desktop website with the aim to increase sign-ups and engagements
- Was also part of the prototyping and testing of multiple website layouts
- The user research involved conducting user interviews and listening to customer service calls
Parentune.com
UX Design Trainee
May 2017 – July 2017
- Worked at Parentune as a designer reporting to the Founder-CEO. I worked on graphic design and UX design
- Designed blog images, short videos, social media posts, web-page layouts and icons for the website and the app
HCL Technologies
Junior Engineer
January 2015 – May 2015
- Worked in the Product Support team for the client, British Telecom, a UK telecom company
- The team was responsible for resolving customers’ technical queries
My Education
National Institute of Fashion Technology, Delhi
Master of Design (Focus: Design Research)
2016 – 2018
- Completed theoretical and practical coursework in design research, design
thinking, ethnography, design strategy, and design communication - Worked on live industry projects, participated in workshops and seminars
Manav Rachna International University, Faridabad
Bachelor of Technology, Computer Science
2010 – 2015
- Developed a foundation in technical skills such as programming and user interface design
- Developed a deep understanding of technologies behind digital products